Wordfence Employee Ridiculously Claims You Can Make Sites “invincible against all the attack methods that are associated with WordPress sites”

While we have seen the bad side of the security industry for a long time, certain things continue to be surprising to us despite having seen them many times before. One of those is sheer amount of lying that goes on (that is on top of the amount of the massive amount false and misleading claims that are not clearly lies), despite trust being an important part of security. One area we frequently see that with is claims that products and services can provide a level protection that they can’t possibly provide.

When it comes to WordPress security plugins two are tied for the most popular in terms of active installations according to WordPress.org. One of them, Limit Login Attempts, is focused on a threat that isn’t of real concern and the current version contains a security we discovered and disclosed through our Plugin Vulnerabilities service last week (that security plugins frequently are found to have security vulnerabilities is a good indication of the poor state of the security industry). The other, Wordfence Security, owes at least some of its popularity and maybe a lot of it to marketing it with the unqualified claim that it “stops you from getting hacked”:

The WordPress security plugin provides the best protection available for your website. Powered by the constantly updated Threat Defense Feed, WordFence Firewall stops you from getting hacked.

That claim used to be the second sentence of description of the plugin on the page for it on the Plugin Directory and more recently has been found in the answer to the second FAQ question on that page.

The reality is that security plugins can’t possibly stop a lot of hacks, Wordfence intentionally leaves websites not using their service as well as the plugin vulnerable to being hacked, and in testing over at our Plugin Vulnerabilities service we found that the plugin provided no protection or the protection was easily bypassed when attempting to exploit real vulnerabilities in other plugins.

Once again in our monitoring of the WordPress.org Support Forum to keep track of information vulnerabilities in WordPress plugins for our Plugin Vulnerabilities service we ran across a Wordfence employee admitting that the plugin doesn’t do what they claim. This time it had the added element that even while admitting to that, they were still claiming a level of protection that is contradicted by what they were responding to.

The Wordfence employee wrote this:

Sorry we didn’t get back to you sooner! Unfortunately, there are many attack vectors associated with WordPress sites that lie outside of your WordPress installation like insecure servers, insecure passwords, encryption flaws, shared hosting, and many others; all these things combined make your site vulnerable to attacks. Wordfence helps protect and secure the WordPress installation side of your site and it does quite an excellent job at that. No security plugin can help protect your site against every vulnerability that lives there out in the wild, we can only help mitigate the risks associated with a vast majority of them. I recommend taking some time to go through these articles that will help you better understand WordPress security and how you can make your site invincible against all the attack methods that are associated with WordPress sites.

One of the problems with that is that the failure of Wordfence Security in this instance related to the WordPress installation:

I found this morning that someone from India logged into my WordPress admin panel on Jan. 11th using by login.
I am surprised that Wordfence did not stop this since it had been blocking the ip address range this login occurred from.

That seems like something it should have been able to protect against if it truly “does quite an excellent job at” security of the “WordPress installation side of your site”.

Something else that stood out in the Wordfence employee’s statement is this:

go through these articles that will help you better understand WordPress security and how you can make your site invincible against all the attack methods that are associated with WordPress sites

Below that were links to several pages on Wordfence’s website. Nobody that knows and or cares much about WordPress security would possibly make a claim of invincibility like that, but Wordfence seems to have no qualms about telling lies to public to promote themselves. That unfortunately comes at the expense of the security of websites since people are being mislead about the security Wordfence can provide versus other solutions like our Plugin Vulnerabilities service, which provides real protection that Wordfence doesn’t provide, and our service helps to actually make the WordPress ecosystem more secure even for those not using it.

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