As we have looked closer at the web security company SiteLock over the last year one of the things that has stuck out is how their web hosting partners are not being upfront about the\u00a0nature of their partnership with SiteLock.<\/p>\n
As we have mentioned before\u00a0when it comes to one of their biggest web hosting partners, Endurance International Group (EIG), the company has disclosed to investors that\u00a0SiteLock not only pays them more than half fees for\u00a0services sold through their partnership<\/a>, but the\u00a0CEO and a board of EIG also are the major owners of SiteLock<\/a>. Those seem like things that should be disclosed to their customers as well since there is an obvious potential for conflict of interest with that relationship, for which their customers should be aware of when considering their recommendations regarding SiteLock. Instead we have found previously that\u00a0one EIG brand, HostGator, wouldn’t even publicly acknowledge\u00a0those connections<\/a>. In that instance they referred to SiteLock simply as a “trusted partner”.<\/p>\n We are frequently contacted by people that have had their web host shut down access to the website based on a claim that the website is hacked and recommend that they hire SiteLock to handle resolve the\u00a0situation. While in many instances the websites are in fact hacked, there are some serious issues with false claims that websites are hacked<\/a>. So when we are contacted in those situations we want to find out what evidence there is that the website is hacked first, so that we can double check if the website is in fact hacked before starting on a cleanup. Through that we were recently forwarded a report from the web host Site5 (about a website that was actually hacked), which referred to SiteLock is this way:<\/p>\n If you don\u2019t feel comfortable removing the infected files yourself, we recommend contacting a third party professional who can assist with removing malware, such as SiteLock.<\/span><\/p><\/blockquote>\n Considering that Site5 has been part of EIG for nearly a year<\/a>\u00a0and the connection between EIG and SiteLock, calling\u00a0them a third party, while maybe technically accurate, clearly doesn’t provide their customers a honest understanding of the connection between the companies. (Not surprisingly from everything else we have seen related to EIG, the quality of Site5 service and support looks to have gone downhill since becoming part of EIG, just look at the number of negative reviews they have received on their BBB page<\/a> since the purchase).<\/p>\n","protected":false},"excerpt":{"rendered":" As we have looked closer at the web security company SiteLock over the last year one of the things that has stuck out is how their web hosting partners are not being upfront about the\u00a0nature of their partnership with SiteLock. As we have mentioned before\u00a0when it comes to one of their biggest web hosting partners, … Continue reading “Site5 Referring to SiteLock as a Third Party Seems Disingenuous At Best”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[75,123,39],"class_list":["post-3469","post","type-post","status-publish","format-standard","hentry","category-bad-security","tag-endurance-international-group","tag-site5","tag-sitelock"],"_links":{"self":[{"href":"https:\/\/www.whitefirdesign.com\/blog\/wp-json\/wp\/v2\/posts\/3469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whitefirdesign.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whitefirdesign.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whitefirdesign.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whitefirdesign.com\/blog\/wp-json\/wp\/v2\/comments?post=3469"}],"version-history":[{"count":3,"href":"https:\/\/www.whitefirdesign.com\/blog\/wp-json\/wp\/v2\/posts\/3469\/revisions"}],"predecessor-version":[{"id":3474,"href":"https:\/\/www.whitefirdesign.com\/blog\/wp-json\/wp\/v2\/posts\/3469\/revisions\/3474"}],"wp:attachment":[{"href":"https:\/\/www.whitefirdesign.com\/blog\/wp-json\/wp\/v2\/media?parent=3469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whitefirdesign.com\/blog\/wp-json\/wp\/v2\/categories?post=3469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whitefirdesign.com\/blog\/wp-json\/wp\/v2\/tags?post=3469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}