Website Malware Removal
Properly removing malware from an infected website involves three key components:
- Removing the malware.
- Getting the website secured as possible (which which usually involves getting any software on the website up date).
- Trying to determine how the website was infected and fix that.
What we have found in being repeatedly brought in to re-clean malware infected websites is that many companies out there make no attempt to complete the latter two of those components. A failure to do those components not only increases the chances of the website being infected again (hence us being hired to re-clean the websites), but our experience is that the work needed to try to determine how the website was infected is important to make sure that the malware has been fully removed as well.
While focusing on doing a removal as fast as possible is likely to lead to a bad outcome, we can usually clean up the website in a few hours.
Some security companies will try to sell people on paying them an ongoing fee for a protection service instead of properly removing the malware. There a number of big issues with that:
First, we have yet to find one of these companies provide evidence, much less evidence from independent testing, that their services are effective at protecting websites, which seems like it should be a baseline requirement for any such service.
Second, we have seen plenty of evidence that these services are not effective. That evidence includes people contacting us, asking if we provide such a service that works after using one that didn't work. Another piece of evidence is that they often don't try to determine how the websites they are cleaning up have been infected, so they wouldn't even know what they should be attempting to protect against.
Finally, what we have found is that if you look closely you will find that these companies idea of protecting websites often doesn't actually involve protecting them, but claiming that they can detect and clean the website after it gets infected. One of the problems with that is that not only would it be cheaper to secure the website, but because they don't clean up website properly it can lead to the website being repeatedly hacked and then repeatedly cleaned, which isn't a good solution.
If you are looking for a company that will properly clean up your malware infected website, below are the links to the details of our specialized services for cleaning up websites a running variety of different web software:
- Zen Cart
- Revive Adserver (OpenX)
For websites built on other content management system (CMS), blog, forum, cart, or gallery applications please contact us about availability of service and pricing. For website that don't use any software, pricing is listed below.