We Provide A Better Alternative If Your Web Host Is Pushing You to Hire SiteLock
If your website has been hacked to put malware, spam content, or other malicious content on it, getting it properly cleaned up involves three key components:
- Clean up the hack.
- Get the website secured as possible (which usually involves getting any software on the website up to date).
- Try to determine how the website was hacked and fix that.
What we have found in being repeatedly brought in to re-clean hacked websites of customer's of Sitelock is that they usually don't attempt to complete the latter two of those components. A failure to do those components not only increases the chances of the website being hacked again (hence us being hired to re-clean the websites), but our experience is that the work needed to try to determine how the website was hacked is important to make sure that the hack has been fully cleaned up as well.
While focusing on doing a cleanup as fast as possible is likely to lead to a bad outcome, we can usually clean up the website in a few hours.
SiteLock tries to sell people on paying them an ongoing fee for a protection service instead of properly cleaning up the hack. There are several big issues with that:
First, we have yet to find SiteLock providing any evidence, much less evidence from independent testing, that their service is effective at protecting websites, which seems like it should be a baseline requirement for any such service.
Second, we have seen plenty of evidence that SiteLock's service is not effective. That evidence includes people hiring us to clean websites they were supposed to be protecting. Another piece of evidence is that they don't try to determine how the websites they are cleaning up have been hacked, so they wouldn't even know what they should attempt to protect against.
Finally, SiteLock's own marketing material makes it fairly clear that their idea of security without comparison doesn't involve actually keeping websites secure, but on trying to deal with the aftereffects of them being hacked. Beyond that not being security, it is a bad idea, especially since they are not good at doing the things they claim to be doing instead of actually securing websites.
If you are looking for a company that will properly clean up your hacked website, below are the links to the details of our specialized services for cleaning up websites running a variety of web software:
- Zen Cart
- Revive Adserver (OpenX)
Unlike SiteLock, we fully stand behind our hack cleanups instead of charging you again if the same issue reoccurs.
We also offer a website malware removal service for other types of websites. For websites built on other content management system (CMS), blog, forum, cart, or gallery applications that have non-malware issues, please contact us to see if we can help you to clean up your website and secure it.
If you are looking for security services for a website that isn't hacked, we offer some.
Free Website Transfer
Our cleanups also include a free transfer to a new web host if you want to move the website due to your web host's partnership with SiteLock.
Is SiteLock Claiming Your Website is Insecure?
If SiteLock is claiming that your website is insecure but not hacked, our recommendation would be to ignore that claim unless SiteLock can provide you with evidence to back that up. While we don't recommend it (since the claim is likely baseless), you can hire us to do a security review of the website for you in that situation.
Get a Free Second Opinion From Us
If you have been contacted by SiteLock or one of their partnered web hosts claiming your website is hacked and are unsure if the claim is accurate, contact us to get a second opinion on whether the website is really hacked. To provide that second opinion, please provide us with the evidence SiteLock or the web host is providing to back up their claim that it is hacked.